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УКРPOLРУСENG
Catalog
AllHoodiesSweatshirtsVests
BlogContacts
УКРPOLРУСENG
LOOFTIELOOFTIE

Premium dog clothing for your furry friends

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[email protected]+380 68 115 35 30

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Brand StoryBlogContactsReturns & ExchangeShipping & Payment

Returns & Exchange

Return and Exchange Terms

We want you to be completely satisfied with your purchase. If the product doesn't fit in size, color or quality, you have the right to return or exchange it.

You can return or exchange the product within 14 days from the date of receipt of the order, provided that the product has not been used, retains its presentation, all tags and labels.
🔄

Return Requirements

  • ✓

    The product has not been used and shows no signs of wear

  • ✓

    All tags, labels and original packaging are preserved

  • ✓

    Purchase confirmation document (receipt, invoice) is available

  • ✓

    The product has no defects that occurred due to buyer's fault

How to Return or Exchange a Product

1
Contact us by phone +380 68 115 35 30 or email [email protected] and inform us about your desire to return or exchange the product
2

Prepare the product according to return conditions

3

Specify the reason for return/exchange and order number

4

Our manager will provide you with instructions for shipping the product

💰Return Cost

If the product is returned due to a defect or error on our part, return costs are compensated by us. In all other cases, shipping costs are borne by the buyer.

💳Refund

After receiving and checking the product, funds will be refunded to your account within 5-7 business days using the same payment method used for the original payment.